AI Evaluator

Maximize your management team’s time and effort with a robust and streamlined evaluation tool, designed to help their team deliver superior customer support.

UNIVERGE BLUE ENGAGE AI Evaluator tool uses artificial intelligence to identify, review, evaluate, and provide feedback on the conversations with the greatest business impact.

Advanced AI Evaluator capabilities to Maximize your Management Team’s Time and Effort

Discover and Manage Evaluations All In One Place.

See how it works.

Identify & Track Evaluations

ENHANCEMENTS OF THE AI EVALUATOR INCLUDE

Enhancements of the AI Agent Evaluator

Easily Review Evaluations

Feedback

AI Evaluator Demo Video

Get access to the AI-powered Evaluator Tool, powered by UNIVERGE BLUE PULSE artificial intelligence, on UNIVERGE BLUE ENGAGE application today!

The AI Evaluator tool makes it easier for your management team to:

Gain new knowledge of their customers and their experiences
Monitor and track frontline user performance
Save time by looking up important conversations based on sentiment
Effectively communicate to team members

Unlocking the ENGAGE AI Evaluator tool into your contact center will help you improve not only your agent performance but your overall customer service experience!

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