AI Evaluator

Maximize your management team’s time and effort with a robust and streamlined evaluation tool, designed to help their team deliver superior customer support.

UNIVERGE BLUE ENGAGE AI Evaluator tool uses artificial intelligence to identify, review, evaluate, and provide feedback on the conversations with the greatest business impact.

Advanced AI Evaluator capabilities to Maximize your Management Team’s Time and Effort

Discover and Manage Evaluations All In One Place.

See how it works.

Identify & Track Evaluations

ENHANCEMENTS OF THE AI EVALUATOR INCLUDE

Enhancements of the AI Agent Evaluator

Easily Review Evaluations

Feedback

AI Evaluator Demo Video

Get access to the AI-powered Evaluator Tool, powered by UNIVERGE BLUE PULSE artificial intelligence, on UNIVERGE BLUE ENGAGE application today!

The AI Evaluator tool makes it easier for your management team to:

  • Gain new knowledge of their customers and their experiences
  • Monitor and track frontline user performance
  • Save time by looking up important conversations based on sentiment
  • Effectively communicate to team members

Unlocking the ENGAGE AI Evaluator tool into your contact center will help you improve not only your agent performance but your overall customer service experience!

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STRESS-FREECLOUD EXPERIENCE

Security

Advanced protection against malware, viruses, phishing, and hackers

Support

24/7 support from live experts EVERY time you call

Compliance

Built to help healthcare, legal services and financial firms stay compliant

Reliability

Ready when you are, whether you’re in the office or working remotely

Scalability

30+ integrated apps that are easy to add as your business grows

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