Plug Into Productivity with UNIVERGE BLUE EXTEND API Platform
NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.
UNIVERGE BLUE EXTEND API Platform
Voice
API
Build custom, powerful, voice capabilities into CRMs, ERPs, Ticketing Systems, and more.
- Simplify workflows and spend less time switching between applications by adding calling capabilities directly to any application
- Easily capture, store, and access call recordings for coaching, proof of contracts, and more – simultaneously improving employee and customer experience
Meetings
API
Integrate video conferencing into business applications to bring employees and customers together.
- Meet safely and securely in HD video from any application to improve communication and collaboration between teams and customers in real-time
- Access meeting details (meeting URL, dial-in details), quickly start and manage meetings from any calendar platform – saving teams time from jumping between apps
Analytics
API
Obtain valuable communication insights, consolidated into any reporting tool.
- Access calling data from within any data management and visualization platform to help your organization visualize and optimize employee and customer interactions
Address Book
API
Collect user contacts from various sources into a single location.
- Contact details like email address, phone number, and avatars can be drawn from multiple platforms into a single location—saving users time from switching between applications
Contact Center
API
Deliver a better customer experience by accessing contact center functions your business depends on.
- Screen pops provide the information to agents about each individual customer before the conversation starts
- Build and access the dashboards, wallboards, and historical reports important to your business
- Create, automate, and execute outreach campaigns, for the initiatives that matter to your business
EVERYTHING YOUR ORGANIZATION
NEEDS TO STAY PRODUCTIVE
