UNIVERGE BLUE® Extend Contact Center integrations

UNIVERGE BLUE® ENGAGE for Microsoft Dynamics® 365

  • Alert and Adapt
  • Streamline Workflows
  • Easy to Use

Key Features

  • Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s account.
  • Screen pops: Pull up existing customer account records from incoming calls.
  • Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Dynamics 365.

Benefits

  • Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
  • Increase productivity: Embed ENGAGE contact center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
  • Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

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