UNIVERGE BLUE® Extend Customer Experience Integrations

UNIVERGE BLUE EXTEND integrations for ENGAGE contact center make it easy for businesses to leverage popular applications - or build their own - to deliver smarter and more efficient contact center customer experiences.

UNIVERGE BLUE ENGAGE for Slack

  • Alert and Adapt
  • Streamline Workflows
  • Easy to Use

Key Features

  • Send alerts in real-time: Deliver time-sensitive alerts and updates to selected channels in Slack; take rapid action before situations become problematic.

Benefits

  • Alert and adapt in real-time: Keep your finger on the ENGAGE contact center pulse by delivering alerts and updates in Slack to agents.
  • Increase productivity: Embed ENGAGE contact center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
  • Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

Slack Integration Setting up Slack Integration Creating a Webhook in Slack

Must have active UNIVERGE BLUE ENGAGE ADVANCED or COMPLETE plan and active Slack accounts to use this integration.