UNIVERGE BLUE® Extend Helpdesk Integrations

UNIVERGE BLUE® CONNECT for ServiceNow®

  • Increase Productivity
  • Streamline Workflows
  • Increase Revenue
  • Easy to Use

Key Features:

  • Click-to-call: Click on any contact to make calls using UNIVERGE BLUE CONNECT directly within ServiceNow.
  • Screen pops: Pull up existing customer tickets on incoming calls.
  • Advanced ticketing: Quickly create support tickets for customers.
  • Call logs: Take notes and log call details for new customers directly within ServiceNow while on an active call.
  • Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both UNIVERGE BLUE CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services. 

Benefits:

  • Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate business workflows and maximize worker efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Saves agents time from switching between applications.
  • Easy to use: UNIVERGE BLUE CONNECT for ServiceNow is an easy to use and easy to deploy integration, with no heavy training or implementation costs.

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End-User Guide

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