CHALLENGES
“We are an independent, hardworking estate agents firm and have been trading just over one year. As a new business in a competitive industry, we knew we needed to hit the ground running with our communications. It had to be easy to use as we didn’t have time to start training to use it. And as many of our team are on the move – mobility and flexibility on multiple devices were essential.”
“The system takes the headache away, so we can concentrate on the job in hand”
SOLUTION
“We chose UNIVERGE BLUE CONNECT with the desktop and mobile app. This gives us a consistent experience for our communications regardless of the users’ location. It’s a fantastic system that’s straight forward to use.
The voicemail-to-email is a favourite feature with the team – it means any missed calls are guaranteed a follow-up as swiftly as possible, which is ideal for our high levels of customer service.”
"UNIVERGE BLUE HAS GIVEN US THE COMPETITIVE EDGE WE NEED IN THIS INDUSTRY"
Challenges
- New business with small team who are frequently on the move
- High customer service levels required
- Essential any missed calls are followed up ASAP
Solution
Results
- High levels of mobility reachability for the team
- Reduced call costs
- High value missed calls reduced and call-backs implemented quickly
The ability to follow-up missed calls is easily worth £5k per week for us
Richard Evans,
Director
EVANS ESTATES
RESULTS
“UNIVERGE BLUE has given us the competitive edge we need in this industry. The speed and efficiency we get enable us to manage our customers’ expectations around the clock - as a missed call can equal missed business. The ability to follow-up missed calls is easily worth £5k per week for us. We’ve also reduced our costs with call recording and call charges included as part of the subscription. Best of all, the system takes the headache away, so we can concentrate on the job in hand.”
ABOUT
"‘Evans Estate Agents’ mission is to improve the customer experience in buying and selling homes around the Coventry area, by offering the choice of services to best suit their needs."
“It’s a fantastic system that’s straight forward to use”
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