UNIVERGE BLUE® Extend CRM Integrations

Connect the powerful communication capabilities of UNIVERGE BLUE CONNECT with your existing systems to drive customer retention and increase revenue.

UNIVERGE BLUE CONNECT for Oracle NetSuite®

  • Increase Productivity
  • Streamline Workflows
  • Increase Revenue
  • Easy to Use

Key features

  • Click-to-call: Click on any contact to make calls using UNIVERGE BLUE CONNECT directly within NetSuite.
  • Screen pops: Pull up existing customer records on incoming calls.
  • Create records: Create new contacts and leads with just one click.
  • Log calls: Quickly and easily take notes and log call details directly within NetSuite while on an active call.
  • Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both UNIVERGE BLUE CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services.

Benefits

  •  Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate workflows and maximize employee efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Save time from switching between applications, eliminate misdials, create contacts and leads with just one click, take notes on active calls, and more.
  • Easy to use: UNIVERGE BLUE CONNECT for NetSuite is an easy-to-use and easy-to-deploy integration, with no heavy training or implementation costs.

Admin-User Guide End-user Guide

Must have active UNIVERGE BLUE CONNECT and NetSuite CRM accounts to use this integration.