CHALLENGES
Keeping in touch with customers with a highly mobile workforce makes estate agencies one of the more challenging industries for business communications. Operations Director James Tiller explains, “Our clients expect to get hold of us quickly regardless of our location. Recently, when two team members were ‘pinged’ and had to self-isolate, they were able to set up and work from home really easily using the Univerge Blue system operating as though they were in the office.”
SOLUTIONS
To cope with the new demands the team were equipped with UNIVERGE BLUE CONNECT for their laptops as well as mobile clients and NEC business telephones. James says, “We can operate from home as if we were in the office and we no longer need to give out our personal mobile numbers.”
Challenges
- Highly mobile workforce regularly away from office attending appointments
- Quick responses required for clients at all times
- Increased homeworking demands for the team due to self-isolating
Solution
- UNIVERGE BLUE CONNECT (UCaaS)
- Desktop App, Mobile App, NEC Business Telephones
Results
- Increased communications by 90% & team efficiency by 100%
- Home working - seamless communications enabled a high standard of service levels to clients
- Group Chat - speeded up internal team communications
Because of the extra flexibility UNIVERGE BLUE delivers our team efficiency has improved 100%! Best of all, we can now work from any location seamlessly and continue to deliver a high standard of service levels to our clients.
James Tiller,
Operations Director
RESULTS
The UNIVERGE BLUE user interface proved a hit with the team and no training was required. Favourite features include the Group Chat function which provide quick internal communications. James explains, “We work on two floors. When a customer comes into the office I can message my colleague to come down to see to them while I’m on a call. The Click-to-dial feature also enables us to call directly from a website which is an excellent time saver.”
ABOUT
MRKT Property Experts, originally known as Christopher Shaw Residential Ltd was founded in 2007 providing a range of estate agency and property services in Bournemouth and Poole. The company offers lettings, property management and sales.
www.mrktexperts.co.uk
“The whole team were using it from day one. You can pick it up quickly because it’s so user friendly.”
