The Heart of Your Communications
Seamlessly integrated within our Intelligent Communications Platform, UNIVERGE BLUE Artificial Intelligence (AI) technology is transforming how businesses work. By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, NEC’s UNIVERGE BLUE AI technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.
Keep your finger on the heartbeat of your communications with
UNIVERGE BLUE AI!
Achieve Greater
Efficiency & Productivity
NEC’s UNIVERGE BLUE CONNECT utilizes our UNIVERGE BLUE Artificial Intelligence technology to help supercharge workplace efficiency and productivity through communication enhancements that unlock your team's true potential.
- AI ASSISTANT - Enhance productivity by using Generative AI to help employees access information easily and automate repetitive or time-consuming tasks.
- AUDIO TRANSCRIPTION - Receive automatic transcriptions of voicemail, video, and customer call recordings and send the text to participants when the call or meeting ends.
- NOTES & ACTION ITEMS - Identify key topics and actionable items (tasks, decisions, and follow-up actions) during video meetings and send them out to your participants.
- VIRTUAL BACKGROUNDS - Reduce distractions with greater visual privacy during meetings, especially in remote environments.
Greater Customer Care
At the heart of our intelligent UNIVERGE BLUE ENGAGE contact center solution is UNIVERGE BLUE Artificial Intelligence technology which empowers businesses with the intelligent insights they need to deliver exceptional customer experiences at every touchpoint.
- AI SENTIMENT ANALYSIS - Automatically identify the key information and emotional tone of your customer calls and categorize them as positive, negative, or neutral.
- AI AGENT - Let our ENGAGE AI Agent intelligently chat with customers, quickly interpret their needs, and efficiently route them through your support experience.
- AI INTERACTION SUMMARY - Automate call notetaking, freeing frontline users to serve more customers and improve supervisor coaching.
- WORKFLOW AUTOMATION - Flag customer interactions based on keywords and automatically assign them to your quality assurance analysts for review.
- TRANSCRIPTION REDACTION - Automatically redact sensitive content from call transcriptions to protect customer privacy and facilitate compliance.
