Protect your organization while improving customer experience
Your recordings are at the heart of your contact center, securely preserve your agents and customers Contact Center interactions such as phone calls, chats, SMS, emails and screen recordings. Ensure the information is easy to find whenever it's needed.
Better decision making with easy access to business communications
- Automatic Data Capture - Capture and retain ENGAGE contact center communications without administrative or user action (after the initial activation)
- Find What You Need - Powerful, contextual search to quickly find agent and users conversations when you need them.
- ONE Platform - Single store, single pane, all your data; providing a unified view of your ENGAGE communications.
- Uncompromising Security - Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users.
Capture, retain and retrieve ENGAGE interactions in a single platform
- POWERFUL CONTEXTUAL SEARCH - Indexes both content and metadata so users can access millions of archived ENGAGE records and refine searches using dozens of properties for results in seconds
- CALL RECORDINGS - ARCHIVE For ENGAGE preserves all contact center call recordings; inbound, outbound, call transfers, voicemails and associated critical meta-data. With the added benefit of transcription and sentiment to complete the insights.
- OMNICHANNEL RECORDINGS - Customers prefer to connect with you on their terms. Get a holistic view of your customers’ and agents’ communication across all channel modes including chat, SMS, email and more.
- SEAMLESS INTEGRATION - Designed for your contact center and deploys in minutes with everything needed to enable compliant retention for ENGAGE communications.
EVERYTHING YOUR ORGANIZATION
NEEDS TO STAY PRODUCTIVE
