UNIVERGE BLUE
Everything as a Service for FINANCIAL SERVICES
UNIVERGE BLUE has everything financial firms need to keep their workforce connected – regardless of location – and provide the next generation of tech-savvy clients a seamless, personalized digital experience. Employees can collaborate on sensitive correspondence with increase privacy control and reach out to clients proactively for significantly improved service.
Why UNIVERGE BLUE CLOUD SERVICES for Financial Services
Financial Services Safety and Security Challenges
DELIVER SUPERIOR CUSTOMER SERVICE
- Send outbound voice, SMS and email notifications so you can contact your clients using their preferred method of communication.
- Provide clients self-service options for straightforward concerns like checking account balances to keep support staff free to address more urgent issues.
- Support clients’ expectations of a seamless digital journey from first contact to issue resolution.
MAXIMIZE EMPLOYEE PRODUCTIVITY
- Support employees working from any location with cloud-based communications.
- Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
- Mobile apps let employees access relevant forms, policies, and information faster and more efficiently.
REGULATORY COMPLIANCE AND DATA SECURITY
- Simplify compliance with Dodd-Frank, FINRA, Sarbanes-Oxley, and more with enhanced security and privacy controls.
- Complete visibility and control over all phones across all locations, making it easier to manage and service every communication need.
- Keep data safe at every level of the organization, protecting against malware, viruses, phishing, and hackers.
UNIVERGE BLUE’S SUITE OF APPLICATIONS AND SOLUTIONS DELIVERS A MODERN, DIGITAL-FIRST COMMUNICATIONS PLATFORM THAT:
- Provides clients self-service options for basic inquiries so employees can focus on more critical tasks
- Makes it easy to manage risk and adhere to industry standards and regulations
- Supports a variety of work models from fully remote to hybrid, and everything in between