Transform Your Microsoft Teams Experience with UNIVERGE BLUE CONNECT For Teams Advanced

Improving Contact Center Efficiency with AI and Automation

August 14, 2024

Cloud collaboration tools have become a key asset for modern day workforces. While many companies worldwide rely on Microsoft® Teams for collaboration, what if you could enhance this experience with advanced telephony features seamlessly integrated within the same platform? Enter UNIVERGE BLUE CONNECT For Teams Advanced—a solution designed to elevate your Microsoft Teams experience and streamline your business communications.

What is UNIVERGE BLUE CONNECT For Teams Advanced?

UNIVERGE BLUE CONNECT For Teams Advanced brings together the powerful collaboration tools of Microsoft Teams with the robust telephony features of CONNECT. This integrated solution allows users to access CONNECT's cloud-based phone system and SMS text messaging directly within the Microsoft Teams app, without the need for an additional Teams Phone license. It’s a unified platform where you can manage meetings, chats, file sharing, and advanced communication features all in one place.

Why Consider CONNECT for Teams Advanced?

For businesses using Microsoft Teams, integrating a reliable and advanced phone system can significantly enhance productivity. Here are some reasons why CONNECT For Teams Advanced stands out:

Simplified User Experience: With everything embedded in the Teams app, users enjoy a seamless and intuitive interface for all their communication needs.
Advanced Communication Features: Beyond basic telephony, CONNECT offers SMS, advanced call queue management, call analytics, and over 100 enterprise-grade phone system features.
Unlimited Calling: Enjoy unlimited domestic and international voice calling to 33 countries, making global communication effortless.
CRM Integrations: Boost your productivity with pre-built integrations for popular CRM platforms like Salesforce®, ServiceNow®, and NetSuite®.
Reliability and Redundancy: In case of a Teams service disruption, CONNECT ensures continuity with its mobile and web apps, so your business stays connected.
Exceptional Support: Benefit from local support provided by Microsoft Trusted experts who understand your business needs.

Enhancing Business Communications Beyond Microsoft Teams

No Additional Teams Phone License Required: Save costs while enjoying advanced telephony features directly within Teams.
Presence Synchronization: Keep your status updated across both Teams and CONNECT for smooth and efficient communications.
Mobile Compatibility: While the desktop plugin facilitates calls within Teams, the CONNECT mobile app supports calling and SMS on the go.
Flexible Licensing Options: Compatible with CONNECT ESSENTIALS, PRO, PRO PLUS, and CONNECT With Teams licenses, offering tailored solutions for diverse business needs.
Data Archiving: UNIVERGE BLUE ARCHIVE will retain all CONNECT data, with future updates to include Teams data as well.

One Integrated Solution for All

Incorporating UNIVERGE BLUE CONNECT For Teams Advanced into your business communications strategy can transform how your team works together. By combining the best of Microsoft Teams and CONNECT, your teams have the best of both powerful platforms, in one easy-to-use place. No more jumping from app to app for phone, video conferencing, file sharing and team chats. One tool to empower your team’s productivity!
Whether you are looking to streamline your communications processes, enhance productivity, or ensure reliability, CONNECT For Teams Advanced provides the tools you need to stay ahead in today’s competitive landscape.

Ready to elevate your business communications? Explore the possibilities with UNIVERGE BLUE CONNECT For Teams Advanced.

Visit www.univergeblue.com/teams to learn more and start your journey towards a more integrated and efficient communications platform today.