Easy IVR

Build customized IVRs that drive business and improve customer experience – in minutes.

Interactive Voice Response (IVR) systems have been around for a long time. We've all used them, and when configured correctly, they can help boost sales, reduce churn, and increase customer satisfaction.

However, due to their inherent complexity, IVRs used to require specialized teams to configure them. That meant time, tickets, and ultimately money, for both partners and customers.

UNIVERGE BLUE ENGAGE Easy-IVR. With Easy-IVR, both Channel Partners and end-users alike have the power in their hands to build new IVRs – or edit existing ones - in as little as 5 minutes.

Step 1

• Give your IVR a name
• Add welcome prompts
• Select language(s)
• If multiple languages exist, provide appropriate prompts and language selector buttons

Step 2

• Specify main menu options
• Select the key to assign to each option
• Provide prompts and on-hold prompts

Step 3

• Choose schedule for the main menu
• Also select schedules for all queues
• Queues can have independent schedules

Step 4

• Set behavior for after-hours
• Set behavior for “no agents in queue”
• …and publish!